Privacy Policy

D. Dayalbhai & Company Effective Date: January 2026 Last Updated: January 2026

1. Introduction

D. Dayalbhai & Company (“we”, “us”, “our”) is a tea auction commission agency established in 1957, operating from offices in Kolkata and Guwahati, India. We are committed to protecting the privacy and personal data of everyone who visits our website or engages with us in the course of our business.

This Privacy Policy explains what personal information we collect, how we use it, how we store and protect it, and what rights you have in relation to your data.

By using our website at www.ddayal.com, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

2. Who We Are

Business Name: D. Dayalbhai & Company Nature of Business: Tea Auction Commission Agents Registered Office: 3, Rabindra Sarani, 3rd Floor, Kolkata – 700001, West Bengal, India Branch Office: South Sarania Ashram Road, Ulubari, Guwahati – 781007, Assam, India Telephone (Kolkata): 033-22156342 Telephone (Guwahati): 0361-2521428 Website: www.ddayal.com

For any privacy-related queries, you may contact us at the addresses above.

3. What Information We Collect

We collect personal information only when it is necessary for a legitimate business purpose. The types of information we may collect are as follows:

3.1 Information You Provide Directly

When you contact us through our website’s contact form, by email, or by telephone, you may provide us with:

  • Your full name

  • Company name and designation

  • Email address

  • Phone number

  • Location or city

  • Nature of your tea procurement requirement

  • Any other information you voluntarily share in your message

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and standard web server logs, including:

  • Your IP address

  • Browser type and version

  • Operating system

  • Pages visited on our website and time spent on each page

  • Date and time of your visit

  • Referring website or search engine

  • Device type (desktop, mobile, tablet)

3.3 Information From Business Interactions

If you engage with us as a client or prospective client, we may also collect:

  • Business contact details shared during correspondence

  • Tea procurement requirements and preferences

  • Records of purchases made on your behalf at auction

  • Payment and invoicing information

  • Correspondence records for audit and service continuity purposes

4. How We Use Your Information

We use the information we collect for the following purposes:

To Respond to Your Enquiries When you contact us via the website or by other means, we use your contact details to respond to your query promptly and accurately.

To Provide Our Services If you engage us as a commission agent or buying agent, we use your business details and procurement requirements to carry out the services you have appointed us for — including auction participation, quality reporting, and purchase coordination.

To Send Market Updates and Communications If you are a client or have expressed interest in our services, we may send you relevant updates on auction trends, quality availability, and market conditions. You may opt out of these communications at any time.

To Improve Our Website Automatically collected data helps us understand how visitors use our website so we can improve content, navigation, and user experience.

To Maintain Business Records We maintain records of client interactions, purchases, and correspondence as required for business continuity, accounting, and legal compliance.

To Comply With Legal Obligations We may be required to retain or disclose certain information in compliance with applicable Indian laws, tax regulations, or upon lawful request from a regulatory authority.

5. Legal Basis for Processing

We process your personal data on the following grounds:

  • Your consent — when you voluntarily submit information through our contact form or subscribe to communications

  • Contractual necessity — when processing is required to fulfil a service arrangement you have entered into with us

  • Legitimate business interests — for improving our services, maintaining client relationships, and operating our business effectively

  • Legal compliance — where we are required by law to collect, retain, or share information

6. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and gather analytical data about site usage.

Types of Cookies We May Use

Essential Cookies Required for the website to function correctly. These cannot be disabled without affecting the website’s basic functionality.

Analytics Cookies Used to understand how visitors interact with the website — pages visited, time spent, and navigation paths. This data is aggregated and anonymised and does not identify individual users. We may use tools such as Google Analytics for this purpose.

Preference Cookies Used to remember settings or preferences you have selected, such as language or region.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. Most browsers allow you to:

  • View which cookies are stored

  • Delete individual or all cookies

  • Block cookies from specific or all websites

  • Set preferences for cookie acceptance

For more information on managing cookies, visit your browser’s help section or www.aboutcookies.org.

7. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Partners We may share relevant information with third-party service providers who assist us in operating our website or business — such as web hosting providers or email service providers. These parties are bound to handle your data securely and only for the purposes we specify.

Legal and Regulatory Requirements We may disclose your information where required by Indian law, court order, or a lawful request from a government or regulatory authority.

Business Transfers In the unlikely event of a merger, acquisition, or restructuring of the business, your information may be transferred as part of that process. We would notify you if such a change occurs and your data is affected.

We will never share your personal information with third parties for their own marketing purposes.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

  • Enquiry data (name, email, phone, message) — retained for up to 24 months from the date of last contact, after which it is securely deleted unless a business relationship has been established

  • Client business records — retained for a minimum of 7 years in accordance with Indian accounting and tax regulations

  • Website analytics data — retained in anonymised or aggregated form; individual session data is not stored beyond standard analytics retention periods

  • Email correspondence — retained for the duration of the business relationship and for a reasonable period thereafter for reference and dispute resolution

When data is no longer required, it is securely deleted or anonymised.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

  • Secure website hosting with SSL/HTTPS encryption

  • Access controls limiting who within our organisation can view personal data

  • Regular review of our data handling practices

  • Secure email communication for business correspondence

While we take data security seriously, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.

10. Your Rights

Under applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:

Right to Access You have the right to request a copy of the personal information we hold about you.

Right to Correction If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to Erasure You may request that we delete your personal data where there is no legitimate reason for us to continue holding it. Please note that certain data may need to be retained for legal or accounting purposes.

Right to Withdraw Consent Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

Right to Grievance Redressal If you believe your personal data has been handled improperly, you have the right to raise a grievance with us directly.

To exercise any of these rights, please contact us using the details in Section 2. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. Third-Party Links

Our website may contain links to third-party websites — such as industry bodies, auction platforms, or trade resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before submitting any personal information.

12. Children’s Privacy

Our website and services are intended for business use by adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information to us, please contact us and we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we are protecting your information. Continued use of our website following any update constitutes acceptance of the revised policy.

14. Grievance Officer

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, any grievances regarding the processing of personal data may be directed to:

Grievance Officer D. Dayalbhai & Company 3, Rabindra Sarani, 3rd Floor Kolkata – 700001, West Bengal, India Telephone: 033-22156342

We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

D. Dayalbhai & Company

Kolkata Office 3, Rabindra Sarani, 3rd Floor Kolkata – 700001, West Bengal Tel: 033-22156342

Guwahati Office South Sarania Ashram Road, Ulubari Guwahati – 781007, Assam Tel: 0361-2521428

Website: www.ddayal.com